The GP Patient Survey conducted by the NHS in Sutton has provided insight into how patients feel about the service provided by their doctors. One of the key areas examined in the survey was the helpfulness of receptionists at various doctor’s surgeries in the area.
The top-rated surgeries in terms of receptionist helpfulness were Wrythe Green Surgery and Grove Road Practice, both scoring an impressive 98.4 percent. Following closely behind were Hackbridge Medical Centre with 97.1 percent and Sutton Medical Practice with 94.5 percent.
On the other hand, some surgeries received lower ratings for the helpfulness of their receptionists. Faccini House Surgery had a rating of 66.9 percent, James O’Riordan Medical Centre scored 67.3 percent, and Shotfield Medical Practice received 73.8 percent.
In addition to the top and bottom performers, there were several other surgeries included in the survey with varying ratings for receptionist helpfulness. These ratings provide valuable feedback for the surgeries to improve their services and ensure that patients feel supported and cared for from the moment they walk in the door.
It is clear from the survey results that receptionists play a crucial role in the overall patient experience at a doctor’s surgery. A friendly and supportive receptionist can make a significant difference in how patients perceive the quality of care they receive. On the other hand, a receptionist who is perceived as unhelpful can create a negative impression and impact the patient’s overall satisfaction with the service.
For patients, the helpfulness of receptionists is often the first point of contact they have with a doctor’s surgery. Therefore, it is important for surgeries to prioritize training and support for their reception staff to ensure that patients feel welcomed and valued.
Overall, the GP Patient Survey in Sutton highlights the importance of receptionist support in delivering high-quality healthcare services. By recognizing the top-performing surgeries and identifying areas for improvement, the survey serves as a valuable tool for enhancing the patient experience and ensuring that all individuals receive the care and attention they deserve when seeking medical treatment.